There are, of course, more complex symbols, too. The anatomy of a process mapĪ process map is a lot like your every day flow chart, but also includes some elements exclusive to business process management nerds. It’s a bit like how people write better in notebooks. It’s important to remember to use a messy whiteboard when you’re getting together the initial draft because people would rather not change digital information, but don’t mind scribbling on a board. Teams use big whiteboards to draw up the flow before documenting it digitally. Processes are mapped in groups, where someone will map the process while the team that executes it explains how they do it. (Stay with me ’til the end for a full interactive process based on Ian’s tips!) Collect example documents for every step, if there are any.After a rough draft, document digitally and share.“Every detail of a process is more or less affected by every other detail therefore the entire process must be presented in such form that it can be visualized all at once before any changes are made in any of its subdivisions” - Gilbreth By looking at the big picture, you can see the cause and effect of each step and start to understand the process flow properly. Why do you need to map business processes? According to Gilbreth, it’s because you need to take stock of your processes before you can begin to improve them. The basic theory of business process mapping Gilbreth was an interesting character, but also a man laser-focused on exactly what processes are for: finding the one best way to do work. While I’ve never read it, it amused me to find it that an industrial engineer-turned-management consultant wrote a novel with time and motion study as an underlying theme. Gilbreth, the paper’s author, is probably better known as the author and central character of the 1950s novel Cheaper by the Dozen. In the winter of 1921, Frank Gilbreth presented a paper to the American Society of Mechanical Engineers entitled “Process Charts: First Steps in Finding the One Best Way to Do Work” - an excellent title by any standards, and something that turned a lot of businesses onto the idea of modeling their processes so they can optimize them.
Just like the basic ideas of processes and the division of labor, business process modeling was born in the mechanical industry.
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